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Senior Vet Health Services Specialist
Company: PetSmart
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 10/29/2022
Expire Date: 03/22/2023
Job Categories: Customer Service and Call Center, Healthcare, Other, Retail/Wholesale, Sales, Executive Management, Research & Development, Medical, Nonprofit and Volunteer Services
Job Description
Senior Vet Health Services Specialist
About the Team

PetSmart LLC is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. We employ approximately 55,000 associates and operate more than 1,600 pet stores in the United States, Canada and Puerto Rico as well as more than 200 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and pet products and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp services and pet adoption services in-store. PetSmart, together with non-profits PetSmart Charities® and PetSmart Charities™ of Canada, invite more than 3,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated more than 9 million adoptions – more than any other brick-and-mortar organization.

About the Location

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

About the Job

The specialist position within the Vet Health Services team is responsible for assisting veterinary hospitals with their PetSmart partnership. The position will work closely with the Project Manager to provide guidance for business set-up and execution while also providing exceptional customer service to the veterinary hospitals across multiple time zones. 


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Maintains and tracks all steps necessary to open, operate and close a hospital;
  • Provides resources required for set-up and training;
  • Serves as a liaison for independent, third-party hospital owners, store teams, and the veterinary business development teams;
  • Assists with the coordination and scheduling of all trainings between vendors, internal departments, and the independent, third-party hospital owner in preparation for opening the hospital;
  • Provides varying analysis, perspectives, interpretations and recommendations to leadership on future program modifications and any adjustments needed for business success; and
  • Builds relationships with PetSmart business partners, Hospital owners, and vendors


Associate degree from a two-year college or university preferred. A minimum of 2 years of related experience working in business, retail, or sales; or equivalent combination of education and experience. Project management experience preferred, but not required.



  • Must demonstrate business acumen.
  • Must possess excellent problem-solving, analytical and critical thinking skills.
  • Must possess outstanding organizational skills, including attention to detail.
  • Must demonstrate ability to build partnerships/relationships with internal and external partners, leveraging interpersonal skills to build trust.
  • Must be able to multi-task in a fast paced, dynamic environment.
  • Must be proficient in using the Microsoft Office Suite including experience with Excel, Word, and PowerPoint.



None required. 


About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.


Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide
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