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Technical Project Manager
Company: Agilent
Location: REMOTE - Nationwide, U.S.
Employment Type: Full Time
Date Posted: 09/19/2022
Expire Date: 12/27/2022
Job Categories: Information Technology
Job Description
Technical Project Manager

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. .

Agilent has a great culture based on the belief that our people are our greatest asset. Our values are present in all we do - innovation, trust, respect, teamwork, uncompromising integrity, speed, focus, and accountability. Agilent culture provides flexibility to manage job and personal demands by offering hybrid work arrangements. We want employees to work at Agilent offices part of the week to strengthen teamwork and preserve our strong company culture, and work from home the balance of the week to offer our employees more flexibility. We value flexibility and consider it critical to employee engagement and retention.

This is an opportunity to join IT Enterprise platform operations team, part of Agilent Global IT organization. Enterprise platform operations team-s charter is to provide a reliable and state of the art system landscape for Agilent Business. Team supports many Business functions e.g. Sales - Marketing, Order Management, Finance, Logistics, Manufacturing, Service and Call centers. Enterprise platform operations team manages several SAP and other applications (SAP - ECC, CRM, GTS, MES, S4C, CPQ, Salesforce and others), ensures Security and compliance of entire landscape, and develops minor solution enhancements. Team is distributed at several locations across the world for effective 24X7 coverage.

This is a role with many responsibilities; You will be working on multiple tasks at any given time based on short- and long-term organization goals, aligned with Company and IT objectives.

Primary Responsibilities:

  • Maintain relationship with Business functions (mainly Sales, Marketing, Service) to ensure alignment on priorities, applications roadmap and escalations.
  • Maintain relationship with product vendor teams (e.g. Salesforce, SAP) for product issues, enhancements and escalations.
  • Accountable for AMS Service delivery and meeting IT SLAs. Lead IT vendor AMS teams on meeting established KPIs.
  • Lead on critical incidents and escalations in your service area (diagnosis, troubleshooting and issue resolution). Drive continuous improvement to address hot spots.
  • Work closely with project delivery teams, providing inputs on design, architecture, and solution maintainability, lead projects transition into operations.
  • Project manager for operations initiatives e.g. Upgrades, Archiving, solution enhancements, proof of concepts.
  • Mentor and develop junior team members.
  • Maintain relationships with other IT and Business teams.
  • SAP Technology: Fully leverage available SAP tools, technology and best practices so that availability and performance is maximized with increasing efficiency and velocity
Contact Information
Contact Name:
Company Name: Agilent
Contact Email:
Website: https://agilent.wd5.myworkdayjobs.c...
Company Description:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
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